Shipping info

Safety and Health

Due to the COVID-19 flight restrictions in many nations, it is possible that your packages will take longer to arrive than usual, but we will make every effort to ship your purchase sooner.
Please be understanding, we implore you.

 

Payment Confirmation

  • Upon authorization and verification of the order, you will receive a confirmation email.

  • Orders cannot be canceled or changed within this window of time once the payment has been verified.

  • We will try our best to accommodate your request, nevertheless.

Processing

  • Normally, processing an order takes 3 to 7 business days.

Please be aware that weekends and holidays are not covered.

  • Pre-ordered items are processed more slowly by us; for more details, see our preorder page.

  • We may mail your order in one day if the items are prepared in your order within 24 hours.


Shipping

  • The time it takes a shipment to get to its destination country depends on the business day.

  • An email notification with your international e-packet tracking number will be issued to you once your order has been shipped out.

  • Please be aware:

Processing time plus shipping time equals total delivery time.

Delivery

To get information on tracking your order, click "Track Order."

 

Delivery Delays

  • The estimated shipment time starts from the date of shipping rather than the date of order, and it may take longer than anticipated because of an invalid address, delays in customs clearance, or other factors.

  • Typically, shipping to some countries takes between 30 and 90 days. If shipping takes longer than expected, we do give reimbursement.

  • If the package does not arrive in time, please submit a ticket within 3 months of shipment. Our representative will respond to you within 24 hours.

  • Please be aware that late requests could not be honored.

Thank you for being so understanding.